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Bury cable
Gjhiggins26
Newbie

I had the FiOS cable replaced in January. They still have not buried it.  Is it normal to wait 7 months to have the cable buried?

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Re: Bury cable
LawrenceC
Community Manager
Community Manager

Hi Gjhiggins26,

This community is meant mainly for peer-to-peer support. To report your issue, you should contact customer service directly at 1-800-VERIZON.

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Re: Bury cable
Gjhiggins26
Newbie

I have called many times. No resolution. I have no idea where to turn.

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Re: Bury cable
jonjones1
Legend

@Gjhiggins26 wrote:

I have called many times. No resolution. I have no idea where to turn.


Call as I said your county, village or city engineers office if Verizon cannot assist you.

the engineering office usually has the numbers to call or assist you.

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Re: Bury cable
LawrenceC
Community Manager
Community Manager

Hi Gjhiggins26,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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