We had our FIOS fiber cable run from the box to our house 3 weeks ago. At the time, we were told that the cable would be buried in two weeks. That didn't happen. I called on Wednesday of this week (Oct 21st) and was told that the cable would be buried today (Oct 23rd), but that I had to be home in order for the work to be done. Unfortunately, I was not given a ticket number for this scheduled work.
I have taken the day off, but nobody from Verizon has showed up to bury my cable. When I called about it, I was told that the earliest I could have the cable buried is Nov 5th.
I have burned a vacation day unnecesarily becuase of this, and I am extremely unhappy, and I believe that Verizon owes me some sort of compensation from this horrible exampe of customer service.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.
Start a new topic or ask questions in the open forum.
