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CMR Claims Bill
downwithdlaw
Newbie

Hi,

I have been contacted by CMR claims about a 719 dollar bill for burying a FIOS line in my back yard after it had been cut after being buried at only 2 feet.  At no point did Verizon tell me that I would be billed for anything and I am very upset to now hear that they claim that I owe this money.  I am also worried that this is possibly a scam.  

Could I please get some assistance?  I am not sure what to do at this point.

Thanks

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Re: CMR Claims Bill
LawrenceC
Community Manager
Community Manager

Hi downwithdlaw,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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