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CMR Repair

Back in May, we nicked our FIOS line which is not buried very deep (maybe 3") while gardening.  Verizon came out quickly and put in a temporary line because evidently there is no better way to fix the line than to relay the WHOLE line!  There was a charge of $75 for this service.  It took over one month and hours on phone with Verizon to get the right team out here to make final repair.  We then received a bill from "CMR" for all the work beyond the temporary line for $1860!!!!  We were told by the various repair people that came to our house that the repair would be "reasonable."  My husband and I are ok with paying a "reasonable" amount to fix the wire but $1800!!!!  CMR said they would reduce it by 50% to $930.  Is $930 "reasonable" for a homeowner to pay to fix a wire?!?!?!?!?!?  How does Verizon get away with laying such a valuable wire so shallow?  It was also completely exposed where it comes out of ground and onto telephone pole.  Amazed a mower/wee-whacker had not hit, so we provided a conduit when they relayed it.  And then slapping an $1800 or $900 bill on a homeowner.  

Re: CMR Repair
Community Manager
Community Manager

Hi [username],

Claims Management Resources (CMR) is a Verizon authorized vendor that provides invoicing services to recover Verizon’s cost to repair damage done to the Company’s facilities. This includes but is not limited to:
• Buried and Aerial lines
• Poles
• Conduit and vehicles
CMR can handle disputes of claims directly, and works with the local field office that performed the repair. If you wish to dispute a CMR claim, you may contact them by phone at 1-800-321-4158 or by email at