CMR claim for drop cable

[RobfromVA1]

I am receiving a bill from CMR Claims Department claiming to represent Verizon.  When I call Verizon Billing I am told that I owe no money to Verizon and they have no record of a bill in the amount for which CMR is billing me.  When I call Verizon Repair and Technical Support, they show a repair on the date CMR is referencing (cable was cut when I was digging up sod, 3 inches below the surface), but say there is no mention of a bill in any notes related to the repair.  If Verizon is not billing me, then who is this CMR group, and can Verizon help clear this matter up?

[LawrenceC · Accepted solution]

Hi RobfromVA,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.