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Can not redeem giftcard and disneyplus

I am so so so sick of verizons customer service. I have been having so many issues. I cant redeem it. I have been going back and forth with them and no one can figure it out. 

Re: Can not redeem giftcard and disneyplus
Community Manager
Community Manager

Hi Nis,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.