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Can't Redeem Gift Card

I have been trying to redeem my gift card from signing up for fios.

I have tried through my internet browser and through the fios app, with no success. what are my options to getting my gift cards. I have chatted with agents who always give a number that either doesnt work or hangs up while waiting. Can I redeem my gift cards in a Store? 

Re: Can't Redeem Gift Card

I was just informed that Verizon is working on the issue and should be assisting you shortly.

if you get an issue just message me with your outcome.

I will pass it along….

Re: Can't Redeem Gift Card

Hi JeamiB,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.