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Can't Redeem Prepaid Cards

I have got an email saying I was able to redeem both of my prepaid cards. An email was sent with a link, but when I click on the link and log in the tiles are there. However, the link the tiles give me does not work. I just sends me to the dashboard of my profile. The link does not work, what else can I do to redeem the cards. 

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Re: Can't Redeem Prepaid Cards

Hi Barspoon,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.