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Can't Redeem Rewards Card
ango28
Newbie
‎10-24-2019 06:59 AM

Like everyone else, the connection times out.  Please escalate and have Verizon agent email me.  Thanks.

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Re: Can't Redeem Rewards Card
LawrenceC
Community Manager
Community Manager
‎10-24-2019 08:43 AM

Hi ango28,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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$50 Prepaid VISA gift card
ango28
Newbie
‎01-02-2020 02:37 PM

I escalated this a while ago and had a support rep PM'ed me back telling me to wait.  How can I follow up on this?

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Re: $50 Prepaid VISA gift card
LawrenceC
Community Manager
Community Manager
‎01-02-2020 10:27 PM

Hi ango28,

We have reopened your support case.  Please reply to the most recent private message you received from an agent assisting you.

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