Can't Upgrade online and/or Checkout with items in Cart
WheresTheHelp
Newbie

I'm unable to access a shopping cart that I created and saved this past week. I need support to resolve my shopping cart issue, but the chat agent couldn't help - just tried to get me to sign-up for plans that I couldn't research thoroughly since my shopping cart isn't working. How do I get in contact with someone to can help fix my shopping cart problem?

Getting frustrated with the Fios online shopping experience...

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Re: Can't Upgrade online and/or Checkout with items in Cart
LawrenceC
Moderator Emeritus

Hi WheresTheHelp,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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