Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. With Select 5G Unlimited plans. Buy now
end of navigation menu
Can't access/create an online account for my home landline phone

I have two phone accounts with Verizon, a home landline account and a wireless account.  When I login to Verizon online, it brings up my wireless phone account.  I can't access the account for my home phone.  When I try to register an account for my home phone, I enter my account number and zip code, and then the system responds that I already have an account and provides a link to the logon page.  Logging on from this page brings up my wireless account.

I would like to access my home phone account online but there is no way to do so.  Please help.

Tags (2)
Re: Can't access/create an online account for my home landline phone
Community Manager
Community Manager

Hi ChuckRhoads,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.