Can't claim Fios $100 Visa prepaid Gift Card

[Mach4]

I have received multiple emails to redeem my $100 Visa gift card which is part of the promotion of signing up for the Fios giganet internet service, the instructions say I need to click on the redeem now button and go to the reward tile but there is no reward tile for me to register my reward.  After getting nowhere with the chat assistant for 3 times and tried to talk to a store associate, I do need help in this. Thanks. 

[LawrenceC]

Hi Mach,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.