Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I can't get into my account, the forums are the only service I can access. Whenever I log into my account I get a message that due to account changes I have to verify my information, either option gives me the error message 'That phone number is already registered to an account'. Of course it's registed to an account, the same one I've had for 7 years that I've never changed my cell phone number with, it's just not a Verizon cell phone. I spent 20 minutes holding for Online Support to tell me they can't help me, please call eservices. I call eservices, wait 20 minutes, they tell me that they'll reset my password - oops - they disconnected me. I call back, wait 20 more minutes, have the rep reset my password - doesn't change a thing. I go to another computer, reset the web browser clearing all traces of cache/cookies/add-ons - same error. She says she'll submit a support ticket - I ask for the support ticket number. I've been working in IT for 18 years, if she's submitting a ticket there's a **bleep** number somewhere to identify that the ticket has been submitted. She can't give me a ticket number. She can't tell me when this problem will be looked into. If I pay via phone I'll be charged an extra fee. If I pay in-store I'll be charged an extra fee - this blows my mind. Pay by mail she says. I don't have a paper bill and I can't log into my bloody account, how am I supposed to do that?! Where do I send the payment?! Verizon has absolutely horrid customer service.
Please refer to this post: http://forums.verizon.com/t5/Verizon-net-Email/Email-Account-Password-Lockout/m-p/744863