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Can't pay my bill online...don't want to be charged with penalties!
HBO2
Newbie
‎11-19-2014 04:42 PM

I've been trying to view my bill and make an online payment with my saved payment information for over 10 days with no luck. Keep getting messages like your bill summary is not available at this time. When I click on the Bill & Payment tab, nothing happens. Got frustrated trying to get to talk to someone on the phone at Verizon.

I just another email reminder for my new bill and i still can't pay off the old on and the new one. Please fix this problem.

Any ideas?

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Re: Can't pay my bill online...don't want to be charged with penalties!
LawrenceC
Community Manager
Community Manager
‎11-19-2014 07:26 PM

Hi HBO,

Sorry you are having difficulty paying your bill online. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

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