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Can't pay my bill

I'm not able to pay my bill online.  I've been trying for a week and keep receiving an error message stating that my statement is not available at this time.  I've tried everything to try and pay my bill, but can't get to that option.

Re: Can't pay my bill
Champion - Level 1

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.