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Can't redeem $100 Visa Prepaid Card

I got the email instructing me to redeem the $100 Visa Prepaid Card, but the reward tile is not there, as your email suggests--just like everyone else. Please escalate this to an agent, like you've done with the others.

Re: Can't redeem $100 Visa Prepaid Card
Community Manager
Community Manager

Hi bd48,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.