Can't redeem $100 gift card

[couponmom1]

Looks like this is happening to everyone. I received my email saying I was eligible for my gift card after signing up with verizon. I tried redeeming it from the email, my online account and my app on the phone. every time it took me to a website that doesn't work. When I chatted with a rep they tried to help me but couldn't and said to call the rewards phone. I have called multiple times a day for the last week and it's either dial tone where its not connected or you get put on hold until they hang up on you. The longest time I waited on hold for someone was an hour! Can I just get my gift card in the mail? 

[LawrenceC]

Hi couponmom,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.