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Can't redeem $100 prepaid Visa gift card

Trying connecting with an agent, not getting any where on redeeming my $100 visa gift card from the promotion.  The instructions that was sent out gets you no where.  Please help

Re: Can't redeem $100 prepaid Visa gift card
Community Manager
Community Manager

Hi Shortpie,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.