I got an email that my $200 is ready to be redeemed towards Google and/or Nest products but I follow the links and add eligible items to my cart but I never see the $200 credit when I get to the payment page. No discount code was provided and the email does not provide any specific instructions. Very frustrating. I called customer service- they asked me to refresh the broswer and try again later. No help.
called again. Spoke with a very nice agent, who wwas empathetic and escalated the concern. This led to me getting a "new" email to try again- IT DOES NOT WORK. I have down this circle now 3x over. The link takes me to NO WHERE. Just an error message. I have read SEVERAL posts about others who have been experiencing the exact same issue. Why does this have to be such an issue?
I have read several postings that Verizon is intentionally making it hard to redeem and people end up giving up. What advice would you suggest to resolve this problem? I am not inclined to yet call Customer Service again for a 4th time. Just think that if an offer is being extended, Verizon should be honoring it. Especially for a customer who has been with them for over 10yrs. very disappointed
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