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Can't upgrade online
raster43
Enthusiast

Like so many other posts in this forum, I haven't been able to do any sort of upgrade/account services on line for the past 2 years.

I was able to upgrade my internet speed to 50/25 via the TV channel just fine. However, now that I try to upgrade the new offer 75/35 online I get the usual :

We're sorry.
We are experiencing a temporary problem and can't continue your order at this time.

Please try again later.

 

I'd appreciate some help in solving this issue. Thanks

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1 Solution

Correct answers
Re: Can't upgrade online
raster43
Enthusiast

Resolved on another forum.

View solution in original post

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Re: Can't upgrade online
LawrenceC
Community Manager
Community Manager

Hi raster43,

Sorry you are having difficulty upgrading your services online. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

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Re: Can't upgrade online
raster43
Enthusiast

Thanks Lawrence !

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Re: Can't upgrade online
raster43
Enthusiast

.........still waiting for  an agent contact 😞

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Re: Can't upgrade online
raster43
Enthusiast

......been 5 days now and still no contact from an agent.

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Re: Can't upgrade online
raster43
Enthusiast

.......and now another 5 days, I'm sad, very, very sad 😞

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Re: Can't upgrade online
raster43
Enthusiast

Resolved on another forum.

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