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Cancel Service & Switch Back to Optimum
Penguin401
Newbie
‎07-31-2018 03:25 PM

Can someone please post the 800 to Verizon Customer Service that is not a 2-4 hour wait time to get thru to get information on what the steps are to switch back to Optimum and cancel my service with Verizon? 

Thank you and much appreciated!

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Re: Cancel Service & Switch Back to Optimum
LawrenceC
Community Manager
Community Manager
‎07-31-2018 04:04 PM

Hi Penguin40,

You can cancel Monday - Friday 8:00 am - 6:00 pm (et) by calling 1-844-837-2262.

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Re: Cancel Service & Switch Back to Optimum
Penguin401
Newbie
‎07-31-2018 04:05 PM

Thank you!

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Re: Cancel Service & Switch Back to Optimum
MAMAWAKE
Newbie
‎08-01-2018 04:47 PM

Hi  What number do I use to cancel a landline without being on hold for hours?  I tried online chat but was told to everyone was extremely busy and I had to speak to a retention team and to call between 8am and 11pm tomorrow or continue holding.  They gave me a different 800 number...the one that shows on the bill

thanks!

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Re: Cancel Service & Switch Back to Optimum
CRobGauth
Super User
Super User
‎08-01-2018 07:02 PM

Did you call number above?

Are you under contract? If so, there could be an etf.

Can also try twitter @verizonsupport.

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Re: Cancel Service & Switch Back to Optimum
Lisa671
Newbie
‎08-17-2018 08:03 AM

Thanks for sharing the number to contact Verizon.  Their system for support is a total bust.... I am trying to cancel a service, TechSure (which I was pressured into adding onto my account-- by a "won't take NO for an answer" upselling tech support person) and it keeps looping back to me adding an upgraded service but no choice for canceling the one I have.  How can they possibly move into offering 5G when they can't get the basics fixed......?? Poor, poor customer service!

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