Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I canceled my account at the end of February 2020. No one is able to pull the account up, no one can figure out why the account is still being billed. I've called over 15 times and been transferred or told "I'll put a ticket in on the account and call you back". Never actually been called back. I can't figure out how to escalate this beyond the circular customer service loop that I seem to be stuck in. Literally the ghost account can't be closed because Verizon's own system won't let their employees access it. One rep was able to confirm service was shut off but billing wasn't and the equipment returned but of course that call disconnected and no resolution. I'm at the point of contacting the state to file a complaint or emailing/tweeting at Verizon CEOs with the call logs and chat logs from service because NO ONE CAN FIGURE IT OUT.
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