cancelled my verizon fios internet services as of oct 2017 as i moved to a different location where verizon do not provide their services. after talking to the agent she said its all good she has cancelled the services, and there will be no payment needed from me but today when i checked my bank account the charged me for one full month. where as the services are cancelled already and i am not even living in that location where my services were active. utterly frustated i logged in to my account and cancelled my autopay option. need the refund.
Easiest way. Call your bank and have them charge it back to your account like credit card companies do.
however with banks and credit unions you may have to submit proof first of the cancellation (copy of the email saying your services are cancelled) and you must show you spoke to Verizon to give back your funds. Many banks and credit unions will require you fill out their form to get the money credited back.
call your bank now. Also remove and block Verizon from billing or refilling your account.
yep another form but you can do it with email back and forth to the bank.
tried calling the customer service department in verizon ! promised to call back as the wait time is more than an hour its been 2 hours still no call. i have removed the auto pay from the online account i have with them will that help for future deductions ?
It will help. But it will help more if you put a block from your bank on Verizon so they can take nothing again.
call your bank put in the dispute and let them give you your money back.
that is the best way.
spoke to the agent with verizon she says "as your bill gets generated on the 15th of every month untill next month and you have cancelled the services on the 16th you will not get any refund for the whole next month even though you do not use the seervices.
that is the reason you have charged as the bill got generated on the day before you cancelled and you cant get refund even though you don't use the services". this is so much frustating and its simply robbing people by giving them wrong information.
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