Cancelled service, still getting billed

[Busco1]

Verizon stopped my dsl service 1/19/2019, stating they no longer support copper. They continued to bill for it anyway which we paid through 4/6/2019. Prior to last bill of 4/6/2019 which was paid on 4/3/2019, I cancelled both dsl and landline service (end of March). Was told that a prorated credit would be applied and show up online within a day. Not that I really expected any credit, when checking the online account info the next day, it indicated that our service was cancelled due to non-payment (not true). Today, I get an email indicating that my current bill is $(19.69) but no payment due. Please advise if I am to expect this credit by check.

[LawrenceC]

Hi Busco,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.