Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
As part of my package, I received a $200 gift card, but the Fios website will not let me redeem it. I received an email to say I needed to claim it before April 19, but it isn't working.
On the website:
- The link goes into a loop, taking you back to the homepage when you click on it
On the mobile app:
- The link either goes to a loading circle, which eventually times out, or
- The link takes you to a "redeem now" page, which gives me an error message when I attempt to redeem
It looks like many people are experiencing the same problem, yet none of the people I have spoken to on the phone are able to help (or seem aware of this common issue).
How can I have the matter resolved, before the April 19 expiration date? A really poor way to treat customers, especially as I've probably now wasted at least 4 hours trying to resolve the issue.
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