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Cannot Redeem $250 VISA Prepaid Card

Hello! I received an email telling me how to redeem the $250 VISA prepaid card Verizon promised me when I signed up for Verizon FIOS services.  However, when I follow the link,  no banner is provided when I click the redeem button and I have tried several times.  Please help. Thank you.

Re: Cannot Redeem $250 VISA Prepaid Card
Community Manager
Community Manager

Hi CelticsFan15,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.