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Cannot Redeem $50 Visa Prepaid card

I have tried following the redeem link on my phone, through the fios app, on my computer with chrome, and on my computer with safari. The result has been dead links, loops where I am brought back to the dashboard, or a perpetual spinning circle with 'please wait.' 

I would love to see this issue resolved, and I'm guessing these steps are on purpose with the number of posts on the forum with customers saying they are unable to redeem this advertised "perk."

Re: Cannot Redeem $50 Visa Prepaid card
Community Manager
Community Manager

Hi tatortot,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.