Cannot Redeem My Amazon Echo

[LindseyBrandley]

I am following the links and I can add the echo to my amazon cart but it isn’t making the echo free. I can’t only place the order, there is no promo code... I’ve talked to Verizon through chat, twice by phone, and I even spoke with amazon customer service, no one is able to help me... any suggestions or anyone have the same issue?

[LawrenceC]

Hi LindseyBrandley,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.