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Cannot Redeem Promised $250 Visa card

I received an email telling me to redeem the $250 visa card Verizon promised me when I signed up for Verizon FIOS services.  However no banner or other way to received the redemption is provided when I click the redeem button.  Verizon, please solve this problem so I can recieve the promised card.

Re: Cannot Redeem Promised $250 Visa card
Community Manager
Community Manager

Hi BT777,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.