Cannot Redeem Verizon Gift Card

[VC131]

When I go to the link to redeem my gift card I get the following error:

I have tried several times over the past few days on more than one browser. On the chat they say this is the only way to claim the gift card. Please help!

HTTP Status 500 - Filter execution threw an exception

type Exception report

message Filter execution threw an exception

description The server encountered an internal error that prevented it from fulfilling this request.

exception

javax.servlet.ServletException: Filter execution threw an exception

root cause

java.lang.NoClassDefFoundError: Could not initialize class com.sun.identity.agents.log.AmAgentLogManager

com.sun.identity.agents.filter.AuditResultHandler.initAmAgentLog(AuditResultHandler.java:181)

com.sun.identity.agents.filter.AuditResultHandler.initialize(AuditResultHandler.java:57)

com.sun.identity.agents.arch.ServiceFactory.getFilterResultHandlers(ServiceFactory.java:130)

com.sun.identity.agents.filter.AmFilter.initResultHandlers(AmFilter.java:300)

com.sun.identity.agents.filter.AmFilter.initialize(AmFilter.java:93)

com.sun.identity.agents.arch.ServiceFactory.getAmFilter(ServiceFactory.java:151)

com.sun.identity.agents.filter.AmFilterManager.getAmFilter(AmFilterManager.java:69)

com.sun.identity.agents.filter.AmFilterManager.getAmFilterInstance(AmFilterManager.java:162)

com.sun.identity.agents.filter.AmAgentBaseFilter.getAmFilterInstance(AmAgentBaseFilter.java:352)

com.sun.identity.agents.filter.AmAgentBaseFilter.doFilter(AmAgentBaseFilter.java:68)

note The full stack trace of the root cause is available in the Apache Tomcat/8.0.32 logs.

[LawrenceC]

Hi VC13,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.