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Cannot access vzrewards site to claim reward card

I'm a new FIOS customer and received an email to register for my $50 VISA prepaid reward card. I followed the instructions but I cannot access the site regardless of time of day, what computer I use or what browser I use. Site always times out.

Re: Cannot access vzrewards site to claim reward card
Community Manager
Community Manager

Hi 7c84n3,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.