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Cannot pay my bill online or see any of my account information
mrs_pink
Newbie
‎03-09-2015 08:01 PM

I have not been able to see my bill online or pay it there for months.  Every time I log in, I can get in just fine but it's like I have no account with Verizon at all and I've had FIOS since 2009.  It has all of my banking information but that's it.  Now I'm receiving disconnection notices but it's hard to pay a bill when I can't see it.  Please help.  Thanks.

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Re: Cannot pay my bill online or see any of my account information
ElizabethS
Champion - Level 1
‎03-09-2015 08:35 PM

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.Please remember to check your spam/junk folder if you do not hear from an agent.

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