Cannot redeem $200 prepaid visa card

[profesquire]

I received an email saying it was time to redeem my $200  prepaid Visa card offer, but there is no icon to click on to redeem it.  Customer service could not help me and the email says that it has to be redeemed by 4/11/2020. I would not have upgraded my service if it were not being promised this $200 prepaid visa card and I have a copy of the chat with the agent and emails assuring me that I will receive it.

I should've known it was a scam. Shame on you Verizon - especially now when people are losing their jobs and DYING due to COVID-19. If I don't get my card I will be reporting you to the NY Attorney General's Office and based on all of the posts I see on this forum from people having the same issue, I'm pretty sure the AG's office will take notice.

[LawrenceC]

Hi profesquire,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.