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Cannot redeem $250 gift card

I received an email to click on the link to redeem my $250 gift card.  I clicked the link.  States to look for the redeem gift card icon.  Ummm nothing there.  Is there something going on?  

Re: Cannot redeem $250 gift card
Community Manager
Community Manager

Hi jpiskura76,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.