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Cannot redeem Amazon Echo

I was able to redeem my Amazon prime subscription without a problem. But when I added the Amazon echo to my cart and proceeded to check out, there was no credit for the purchase as promised. 

The chat representative I corresponded with gave me the phone number for the rewards department. The gentleman I spoke to in the rewards apartment said a lot of people were having this issue and said I needed to be transferred. I was transferred to some automated gift card support line and had no choice but to hang up. I hope I can get some help in this forum. 

Re: Cannot redeem Amazon Echo
Hi JCar8282,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.