Cannot redeem Verizon reward gift cards! Tried many time...

[AndySong]

Last month I got an email saying I could redeem the gift cards came with my Fios installation. On my home page I can set the "redeem now" button. But when I click it, no content shows up. I chatted with a Verizon agent for at least an hour and did not get the issue fixed. I was provided the service number of the reward center, which never went through. It's been a month and I spent hours on trying to redeem my gift card! I just want to redeem the gift card in my account and which I was promised.  They are getting to expire by the end of the month. I cannot believe such a thing takes so much effort. Very very frustrated with this!! Please help

[kh-gary]

Hi AndySong,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.