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Cannot redeem Visa reward offers- 2 $100 cards

I'm trying to redeem two Visa prepaid card offers. Each time I click on Redeem Now it opens a new landing page just like the one I was on before and nothing else happens. It's an endless loop.  Then I tried to ask for help in the chat feature and just got a Bot reply trying to sell me service I already have.  Please help.  (I'm getting seriously frustrated, but trying to be nice about it.)

Also, I'm getting errors when trying to post this comment, which I've seen is apparently the ONLY way to get a useful response from your customer service.

Re: Cannot redeem Visa reward offers- 2 $100 cards
Community Manager
Community Manager

Hi WilliamMB,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.