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Cannot redeem the Amazon Promotion

It has been many days since I received the email. I am still not able to redeem the Amazon Promotion.

I have contacted Verizon for several times but never got it fixed. Please help!

Re: Cannot redeem the Amazon Promotion
Community Manager
Community Manager

Hi Dmark1021,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.