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Cannot redeem the card + the agent gave me wrong info

Like other people on this forum, I cannot redeem by visa prepaid card.

I try to chat with an agent, but the link on the support page doesn't work. I went to a new service request page to have a chat with an agent, and the agent said "You can make a call to our dedicated team on 1866-948-2725. They will surely be able to redeem the reward for you." But when I call this number, it immediately hangs up. Now I wonder if this promo is legit. Can I really get the card?

Re: Cannot redeem the card + the agent gave me wrong info
Community Manager
Community Manager

Hi yhz,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.