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Cannot see balance and can't upgrade service.
adeslauriers16
Newbie
‎01-02-2015 12:18 PM

When I log in it says my account number has changed and there are no services, past bills, etc. I am also trying to upgrade service but it won't allow me to. Thanks

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Re: Cannot see balance and can't upgrade service.
ElizabethS
Champion - Level 1
‎01-02-2015 01:08 PM

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.

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Re: Cannot see balance and can't upgrade service.
adeslauriers16
Newbie
‎01-02-2015 01:57 PM

Haven't received a message

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Re: Cannot see balance and can't upgrade service.
ElizabethS
Champion - Level 1
‎01-02-2015 02:51 PM

It can take two business days.

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