I have been unable to view My Plan on the website or in the app. When selecting My Plan from the menu, the website continues to cycle the 3 dots and does not bring up the plan. I have chatted to support a couple of times and was told there is an abandoned cart with a selection in it but they cannot empty the cart. I have tried several different devices and three different networks so its definitely the Verizon website and my Account. Can anyone assist?
Hi vette79c3,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
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