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Cant pay bill online or on app, webpage constantly refreshing

I can not access my bill to pay either online or on the FIOS App. The webpage constantly refreshes every 1-2 seconds. I have tried on my personal and work computers multiple times every day and it is always the same. I tried Chrome, Firefox, and IE browsers as well. When i log in on the FIOS App, the page stays in a perpetual state of loading, left it running for 15 minutes with no success or error message. Now i have to call to pay my bill and pay an extra 3.50 because the website wont load?

Re: Cant pay bill online or on app, webpage constantly refreshing
Community Manager
Community Manager

Hi bbaker,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.