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Cant redeem gift card

I've tried numerous times to redeem a $50 card I get for new service. Multiple browsers, app, computer. Same problem. I click on link anf the page reloads to same page .Customer service didn't help resolve problem. I click on a link they sent and all of a sudden my chat with them is gone. It shouldn't be this hard.

Re: Cant redeem gift card
Community Manager
Community Manager

Hi Mperriello,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.