Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I had called Verizon because my 5 top boxes suddenly begun to shut down for no reason. They suggested upgrading to new equipment for no additional charge, except for a small shipping charge. They assured me multiple times that neither my billing, nor my service would change at all. I had been a customer for around 9 years, and my initial contract had expired probably 7 years ago.
When I got the new equipment I noticed I had lost my multi room DVR. When I called them, they told me that I needed to upgrade and pay an additional fee. It has been a saga trying to correct this, but in the end, they seem to be firm. Unless I pay the additional fee, I will not get the service I had.
It seems this is a fraudulent practice and would like to lodge a complaint in writing, but I don't seem to find a way to do it.
Does anyone know how?
I own a fair amount of Verizon shares, so if I am not able to contact someone, I guess I could get on with Shareholder Services, but I would prefer not to do so.
Any advice would be appreciated.
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