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Changes to Account Online

I have been trying for 3 straight weeks to make changes to my VZ Fios account online.  The screen churns for about 5 minutes trying to find my account information and then it says, "We are unable to process your request at this time.  Please try again later.  We apologize for the inconvenience."  This doesn't work on the app either.  Same issue.

How does this get fixed?

Re: Changes to Account Online
Community Manager
Community Manager

Hi wormbait,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.