Charged for unnecessary technician visit!!

[KWDJBD]

My wife and i recently called to tell verizon we needed an HD box for our basement television -- the existing bos was SD only.

We were told that an HD box AND INSTALLATION were necessary -- seemed ridiculous, because all that was needed was the new box and to plug it in. but when we were told it was necessary, we had no choice but agree.

Sure enough, technician shows up -- all that is needed is to take old box and plug in new box! We were charged $99 for that.

It makes NO SENSE to me that we were charged for an unnecessary service -- the onus is on verizon customer support to recognize when a service is unnecessary.

i contacted customer support and was told, "the charge is valid" -- and even told that i should have told the technician the service was unnecessary, even though verizon had told us we had to have a tech visit!

we are in effect paying $99 for verizon customer service's mistake -- this is a RIPOFF!

[LawrenceC]

Hi KWDJBD,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.