Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. With Select 5G Unlimited plans. Buy now
end of navigation menu
Charging incorrectly for router every month

I have chatted with Verizon representative online a couple of times about this issue but they are still charging me for the router which I did not ask for. I signed up for a new FIOS internet only account with Verizon for $39.99 per month guaranteed for one year with no contract. To get this promotional amount, it is directly debited from my bank account, which I agreed. But Verizon is debiting $52.71 each month for the past two months since I've had their service. I did not sign up for the higher amount and I did not ask for a router. I wanted to use my own router but the technician, who came to install the internet service, gave the new router and said there was no charge for it since it was a new service.  I am very frustrated and I need this to be corrected immediately.

Re: Charging incorrectly for router every month
Community Manager
Community Manager

Hi blueperch,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.