Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
Went on line to see if I could get a better deal on my monthly bundled service. I decided to try a "chat" session. Things started off great. Roger sent me an email with a quote $25/month lower. Great right. Well Roger dropped off the chat and Illena came on. To my dismay, we essentially started over (still in the same session). Illena offered me the same thing as Roger, but at a price about $20/month more than Roger offered. I was incensed. Illena said rates change constantly. I countered how can an offer made in a session be changed while still in the same session. I asked for a supervisor and refused to terminate the session (which I'm sure they were counting on). Finally I got the floor supervisor, Shaw. Initially she gave me the same story. But I persisted and she was able to "find" a deal at the same rate I was initially offered (the first included HBO) but without HBO. This was after nearly two hours of my time. I accepted the offer since it was improvemnent overall. I was about 30 seconds from terminating service and going with COMCAST (chased to the devil).
I have the emails from Verizon offering the service and took several photos of the chat session for documentation. Verizon should be embarrassed by this business practice. When I have the opportunity to cut the cord with Verizon, in favor of new services, I wil not hesitate.