Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I called Verizon Customer Service over the weekend to help my elderly mom who lost her Verizon service since the storm on 3/2/18. The customer service agent who helped me was AMAZING. He was incredibly patient and kind as I had him on one phone and my mom on the other, and I was relaying information back and forth. He didn't mind waiting while my mom retrieved information that he needed, and he made sure that my mom got a service appointment at a time that was convenient for her. The appointment was for yesterday, and the technician showed up right on time and was able to restore my mom's service.
I didn't have a survey option after the call, and I want to be sure that this customer service agent and his supervisor know how much we appreciate his help! Is there any way to get this feedback to him and his manager?
Thank you so much!
Thank you for posting about your experience. We will forward your post to the proper department. If you have the agent's name, please send it to me in a private message and we will include it.