I was speaking to Daniel {edited for privacy} today about Quantum TV. I asked what incentives would be available to resign a two year contract. He said since my contract expired in December they were limited. I told him I had called several times to ask about services and that no one had told me there was a timeframe attached. He said the agents are not obligated to disclose that information. I said not providing information was the same as not telling the truth. As the phone call continued his tone was disrespectful and I felt condescending. I had just been on the phone with tech support about a router issue (A new one is being sent) and the agent was very nice. Daniel precedes to correct the answer tech support provided. I thought that was a little arrogant as he was not tech support. I have been a Verizon customer for many years with bundled services during that time. I don't appreciate that low level of service from your agent. I would like to renew my contract and upgrade to Quantum TV but believe reasonable incentives should be available to me. I would also suggest Daniel's supervisor provide customer service training for him. Customers are what keeps a company viable and in business. Thank you
FYI these are peer to peer forums. Verizon will sometimes esculate support however.
If you want the best incentives then go into your account online under add/change services. Any offers that you qualify for will be there.
Trust me you won't get a better deal then what you can get online.
Start a new topic or ask questions in the open forum.
